FAQ

🛍️ Orders & Shopping

1. How do I place an order?

Browse our collection at adameeva.com, select your size and color, and click "Add to Cart." When you are ready, proceed to checkout and complete your payment. You will receive an order confirmation email shortly after.

2. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.

3. Can I cancel or modify my order?

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase.

- Orders placed before 2:00 PM (MDT) will begin processing
the same business day
- Orders placed after 2:00 PM (MDT) will begin processing
the next business day

Once an order has been processed or shipped, it can no longer be canceled.

4. Do you have a size guide?

Yes. Each product page includes a size guide to help you find the best fit. If you are between sizes, we recommend sizing up for a more comfortable fit. You can also contact us at support@adameeva.com for personal sizing assistance.

📦 Shipping

5. Where do you ship?

We currently ship within the United States only. We do not offer international shipping at this time.

6. How much does shipping cost?

We offer free standard shipping on all U.S. orders. There are no minimum order requirements and no hidden fees.

7. How long does delivery take?

Orders are processed within 1–2 business days. After processing, Transit time is 3-7 business days estimated delivery time is 4–9 business days.

Orders placed before 2:00 PM (MDT) will begin processing
the same business day
- Orders placed after 2:00 PM (MDT) will begin processing
the next business day

Business days are Monday through Friday, excluding U.S. public holidays.

8. How do I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number. You can track your package anytime at adameeva.com/apps/track123 or by visiting the carrier's website directly.

Please allow 24–48 hours after receiving your shipping confirmation for tracking information to update.

9. What if my order hasn't arrived within the estimated time?

If your order has not arrived within 4-9 business days of your shipping confirmation, please contact us at support@adameeva.com and we will investigate immediately.

🔄 Returns & Refunds

10. What is your return policy?

We accept returns within 30 days of the delivery date. Items must be unused, unworn, in original condition, and in original packaging with all tags attached.

For full details, please visit our Return & Refund Policy..

11. How do I start a return?

To request a return, please follow these steps:

Email support@adameeva.com within 30 days of delivery
Include your order number and reason for return
Wait for our team to send you return authorization and instructions
Ship the item to our return address once approved
Email us your return tracking number

Please do not ship any item back without prior written authorization from our team. Important: The specific warehouse address for your return and instructions will be communicated by our team only after you have submitted your request via email within 1-2 business days.

12. Who pays for return shipping?

Return shipping costs are the responsibility of the customer for standard returns. If you received a damaged, defective, or incorrect item, we will cover the return shipping cost in full.

13. When will I receive my refund?

Once we receive and inspect your returned item, refunds are processed within 10-14 business days to your original payment method. Your bank or card provider may require additional time to post the credit to your account.

14. What if I received a damaged, defective, or wrong item?

If you receive a damaged or incorrect item, let us know immediately so we can fix the issue. Please attach clear pictures of the item and email them to support@adameeva.com

15. Do you offer exchanges?

We do not offer direct exchanges at this time. If you would like a different size or color, please return your original item for a refund and place a new order.

👙 Product Questions

16. Are your products true to size?

Our apparel is designed to fit true to size. We recommend checking
the size guide on each product page before ordering, as fit may vary
by style. If you have questions about sizing for a specific item,
contact us at support@adameeva.com.

17. What materials are your products made from?

We use high-quality, soft, and durable fabrics. Each product page
includes full material details and composition for the specific style
you are viewing.

18. Are your products suitable for all body types?

Yes. Our collection includes a range of styles and sizes designed
to work with diverse body types. Check each product page for
available sizes and style descriptions.

19. How do I care for my apparel?

Care instructions vary by item. Please check the garment tag and
product page for specific care guidelines. Most items can be hand
washed or machine washed on a gentle cycle with cold water.
Lay flat to dry to maintain shape and quality.

🔒 Privacy & Security

20. Is my personal information safe?

Yes. We take your privacy seriously. All payment information is encrypted and processed securely. We do not sell or share your personal data with third parties. Please review our Privacy Policy for full details.

21. Is it safe to shop on adameeva.com?

Yes. Our website uses SSL encryption to protect all data transmitted during your visit and checkout. You can shop with confidence.